Shipping policy

Good things take time.

There was once a particular sweetness in anticipation — in knowing that something beautiful was making its way towards us.

Orders are gathered, lovingly packaged and sent out once a week.

Maiden mother crone is a small, independently tended creation rather than a fast-paced fulfilment business. Our slower rhythm is intentional — making space for care, thoughtful packaging and for this work to live alongside the many other threads of a full and meaningful life.

When you place an order, I invite you to allow the waiting to become part of its story.

Your garment will soon be folded into its handmade drawstring bag, wrapped with care and begin its journey from the Garden Route towards you.

Thank you for choosing slowly, waiting patiently and supporting something made with care.

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WHEN WILL MY ORDER BE SENT?

Orders are gathered throughout the week, lovingly packaged and dispatched once a week on a Monday from the Garden Route,
South Africa.

Orders placed after the week's collection has been prepared may therefore travel the following Monday.

Once your parcel has been sent, you will receive a confirmation email with your tracking information.

If you need a garment by a particular date, please contact us before placing your order. As a very small business, we cannot guarantee expedited dispatch, but where possible we will gladly let you know whether your timeframe can be accommodated.

WHERE DO WE DELIVER?

At present, maiden mother crone delivers throughout South Africa.

HOW MUCH DOES DELIVERY COST?

Delivery is charged at a flat rate of R150 per order within South Africa.

All parcels are sent with The Courier Guy.

HOW LONG WILL DELIVERY TAKE? 

Once your parcel has been dispatched, please allow approximately 3–5 working days for delivery.

Delivery times are estimates and may occasionally be affected by circumstances outside our control or by delivery to more remote areas.

TRACKING YOUR ORDER

Once your order has been collected by the courier, you will receive tracking information so that you can follow its journey to you.

Please allow a little time for tracking information to become active after collection.

PLEASE CHECK YOUR DELIVERY ADDRESS

Please take a moment to ensure that your name, contact number and delivery address are correct before completing your order.

If you notice an error after placing your order, please contact us as soon as possible at maidenmothercrone.clothing@gmail.com.

If your parcel has not yet been dispatched, we will gladly update the details where possible. Once it has left our care, changes may no longer be possible and additional courier costs may apply.

DELAYED OR MISSING PARCELS

Occasionally, circumstances beyond our control may delay a delivery.

If your parcel appears to be delayed or lost in transit, please contact us and we will work with the courier to investigate what has happened.

If tracking indicates that your parcel has been delivered but you are unable to locate it, please let us know as soon as possible so that we can assist where we can.

RECEIVING YOUR GARMENT

When your parcel arrives, please take a moment to check your garment.

If you believe you have received an incorrect, damaged or defective item, please contact us promptly at maidenmothercrone.clothing@gmail.com so that we can help.

For information about returns and refunds, please visit our Returns & Refunds page.

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A slower rhythm

Your order passes through very few hands before reaching yours.

Thank you for allowing maiden mother crone to remain small, personal and carefully tended — and for making space for a little anticipation along the way.

Good things take time.