Refund policy

FREQUENTLY ASKED QUESTIONS REGARDING RETURNS, REFUNDS & EXCHANGES

How do I make a return?

We encourage thoughtful purchasing and invite you to choose your garments with care.
However, if something isn't quite right when it arrives, we want the return process to be clear and uncomplicated.

We offer a 14-day return period, beginning on the day you receive your order.
This operates alongside any return or cooling-off rights available to you under applicable South African law.

To be eligible for a change-of-mind return, your garment must be unworn and unused,
with all original tags attached and returned in its original packaging.
Proof of purchase will also be required.

To request a return, please email:

maidenmothercrone.clothing@gmail.com

Please include:

• Your name and contact number
• Your order number or proof of purchase
• The name and size of the garment you would like to return
• Your reason for returning it

Once your return has been accepted, we will email you the return address and instructions.

For change-of-mind returns, the customer is responsible for arranging and covering the cost of return delivery.

Please do not send a garment back before contacting us.

Can I exchange a garment?

At this time, we are unable to process direct exchanges.

If you would like a different size, colour or maiden mother crone garment,
please return the original item in accordance with our return policy and place a new order.

As our garments are created slowly and in small quantities, we cannot guarantee that another size or colour will still be available.

What items may be returned?

Change-of-mind returns must be:

• Unworn and unused
• In their original condition
• Returned with all tags attached
• Returned in their original packaging

What items cannot be returned?

Nothing in this policy is intended to limit any rights you may have under applicable South African consumer law where an item is defective, damaged or incorrectly supplied. However, for reasons of hygiene, undergarments cannot ordinarily be returned for a change of mind.

What if my garment arrives damaged, defective or incorrect?

Please inspect your order when it arrives and contact us as soon as possible if your garment is damaged or defective, or if you have received the wrong item.

Please email maidenmothercrone.clothing@gmail.com with your order details and, where appropriate, photographs showing the issue so that we can assist you.

Your rights in relation to defective goods are protected under applicable South African consumer law. Where those rights apply, they are separate from our 14-day change-of-mind return policy.

What if my garment needs mending?

Clothing is made to be worn, and over time even a beautifully made garment may show the marks of a life well lived.

If something happens to your maiden mother crone garment through ordinary wear, please feel welcome to contact us. 
Where possible, we will explore whether the garment can be repaired or lovingly restored.

How will I receive my refund?

Approved refunds will be made to the original payment method.

Once your returned garment has arrived, we will inspect it and let you know whether your return has been approved.

If approved, we will process your refund promptly.
Please allow approximately 5–10 working days for the refund to appear, depending on your bank or payment provider.

Still have a question?

If there is something we haven't answered here, please reach out to us at maidenmothercrone.clothing@gmail.com.

We will be happy to assist.