Privacy policy

Last updated: 26 September 2026

At maiden mother crone, your privacy matters.

This Privacy Policy explains what personal information may be collected when you visit our website, place an order, subscribe to receive updates or contact us, and how that information is used and protected.

maiden mother crone operates this online store from South Africa. Our website and online store are powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect information including:

• Your name, email address and telephone number
• Your billing and delivery address
• Information relating to your order, including the garments purchased and transaction details
• Information you choose to provide when contacting us
• Your email address and communication preferences if you subscribe to receive updates from us
• Technical information associated with your visit to the website, such as your IP address, browser,
  device and information about how you interact with the site

Payment information required to complete a purchase is processed through Shopify and/or the relevant payment service providers used by our store.

WHY WE COLLECT YOUR INFORMATION

We use personal information only where reasonably necessary to operate maiden mother crone and provide our services to you.

This may include:

• Processing and fulfilling your orders
• Arranging delivery and providing tracking information
• Processing returns and refunds
• Communicating with you about your order
• Responding to questions or requests
• Maintaining appropriate business and transaction records
• Protecting our website and customers against fraud or misuse
• Meeting legal, tax and regulatory obligations
• Understanding and improving the way our website is used
• Sending occasional maiden mother crone updates where you have chosen to receive them

EMAILS & STAYING CONNECTED

If you choose to subscribe to maiden mother crone, we may use your email address to send you occasional news,
collection updates or other communications from us.

Our intention is to keep these communications slow and meaningful rather than frequent.

You may unsubscribe at any time using the unsubscribe link contained in our emails.

Transactional messages relating to an order you have placed may still be sent when necessary,
even if you have unsubscribed from marketing communications.

SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted service providers only where reasonably necessary to operate the website,
process an order or provide our services.

These may include:

• Shopify, which hosts and powers our online store
• Payment processors
• Delivery and courier providers
• Technology, hosting, analytics or other service providers used to operate and protect the website
• Professional advisers or authorities where required by law

For example, when we arrange delivery, the courier will need information such as your name,
delivery address and contact details in order to deliver your parcel.

SHOPIFY

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information when you visit and use our store in order to provide its ecommerce services.

We have enabled Shopify Network Intelligence, which allows Shopify to securely use information from interactions with our store, together with information from interactions with other merchants and Shopify, to provide and improve certain enhanced services. These services may include improved personalisation, store performance, analytics and relevant advertising.

Information may therefore be shared with Shopify and other service providers, including providers located outside South Africa, where necessary to provide these services.

Other merchants do not have direct access to maiden mother crone customer information through Shopify Network Intelligence.

You can read more about how Shopify handles consumer information in the Shopify Consumer Privacy Policy and manage certain Shopify privacy choices through the Shopify Privacy Portal.

COOKIES & WEBSITE INFORMATION

Like most online stores, our website may use cookies and similar technologies to make the website function, remember preferences, understand how visitors use the site, improve performance and support relevant Shopify functionality.

Some cookies are necessary for the store to work correctly, while others may relate to analytics, personalisation or other optional functionality depending on the services enabled.

Shopify provides customer-privacy controls that can be configured according to the regions in which a merchant operates.

HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving queries or disputes, and meeting legal, accounting and tax obligations.

Some information may also be retained by Shopify and other service providers in accordance with their own legal obligations and retention practices. Shopify, for example, describes retention based on ongoing business needs and applicable legal, tax and accounting requirements.

KEEPING YOUR INFORMATION SAFE

We take reasonable steps to protect the personal information entrusted to us and use reputable service providers to operate our online store. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Please do not send sensitive financial information, passwords or other confidential information to us by ordinary email.

YOUR PRIVACY RIGHTS

Under applicable privacy law, including South Africa's Protection of Personal Information Act (POPIA), you may have rights concerning your personal information.

Depending on the circumstances, these can include asking us to:

• Confirm whether we hold personal information about you
• Provide access to information we hold about you
• Correct or update inaccurate information
• Delete information where applicable
• Object to or restrict certain processing
• Stop sending you direct marketing communications

We may need to verify your identity before fulfilling a privacy request and may retain information where required or permitted by law.

Shopify also provides merchants with tools for responding to appropriate customer access and deletion requests.

INTERNATIONAL PROCESSING

Because our store is powered by Shopify and may use other international technology providers, personal information may in some circumstances be processed or stored outside South Africa.

POPIA regulates transfers of personal information outside South Africa, and we will use service providers and safeguards as required by applicable law. 

CHILDREN'S PRIVACY

Our online store is not intended specifically for children and we do not knowingly seek to collect personal information from children through the website.

If you believe that a child has provided personal information to us inappropriately, please contact us.

LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites or services.

Once you leave the maiden mother crone website, the privacy practices of those third parties are governed by their own policies. We encourage you to read them where appropriate.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal obligations.

When we make changes, the updated policy will be published here and the date at the top of this page will be revised.

QUESTIONS, REQUESTS & COMPLAINTS

If you have a question about this Privacy Policy, would like to exercise a privacy right, or have a concern about how your information has been handled, please contact:

maiden mother crone
Garden Route, Western Cape, South Africa
maidenmothercrone.clothing@gmail.com

You also have the right, where applicable, to lodge a complaint with South Africa's Information Regulator.